Terms & Conditions
Thank your interest in Gerovital products, as well as for visiting www.Gerovital.net!
The following Terms & Legal Conditions govern the access to and the use of the www.Gerovital.net website (“Gerovital.net”). By using this website you agree to comply with and to be bound by the Terms & Conditions listed below. The buyer vouches that he/she is old enough to legally purchase pharmaceuticals in his/her country, and is at least 18 years of age.
If payments are made by credit card, the transaction will be charged to your credit card only after we have verified your card details and we have received credit authorization from the issuing bank. Your credit card will not be charged at the time you submit your order. For all other payments, once payment is confirmed cleared, your order will be processed shortly after.
All products from this website are subject to availability; as necessary, we reserve the right to limit the quantity of products we supply, to supply only part of an order or to divide up orders, but only with the customer’s approval.
Depending on availability, purchases will be made directly through the www.Gerovital.net website.
Immediately after an order has been placed an automated order confirmation will be forwarded to the email provided to us during the order process. This email message should be retained for any future references. Without this receipt, we are less likely to be able to validate your purchase, and accordingly, less likely to be able to respond to any requests.
Pricing and Payment Options
While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it.
Title to any products you order on this website, and risk of loss, damage or return of the product, passes to you “ON” delivery of the products with our shipping agent.
Prices displayed on the www.Gerovital.net website are quoted in U.S. dollars, unless otherwise specified. www.Gerovital.net accepts the following forms of payment for online purchases:
- Paypal – by request
- Bank transfer – by request
The transaction will be charged to your credit card only after we have verified your card details, received credit authorization, and confirm stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order.
We DO guarantee the authenticity of all products purchased through www.Gerovital.net.
Shipping and Tracking
www.Gerovital.net will ship your order in max 48h after we receive the authorization from your credit card issuing bank.
All purchases are shipped with one of our shipping agents [we usually use the Romanian Parcel Service].
Orders are processed and shipped out Monday through Friday, excluding holidays. Your order’s delivery process usually takes between 1 and 3 weeks depending on the carrier and the shipping method that you choose for delivery and the country that the order is shipped to. However, as some delays may occur due to the carrier. So please be patient and, if that is the case, please contact us by email at support@Gerovital.net. www.Gerovital.netwill not be held responsible for any unanticipated delays caused by third parties.
A shipping confirmation may be requested by the customer approximately one to three business days after submitting an order. In addition, we will email a sales invoice immediately after an order is placed for confirmation that your purchase has been accepted for processing.
To ensure the security of your delivery, we are unable to provide you with details on our communications with our shipping agents. However, we do provide tracking numbers or scanned shipping invoices upon request, and maintain tracking numbers or shippping invoices for each delivery. A tracking number will be sent to you automatically from our system once your order has been shipped.
At times, there may be an error in providing this information to customers. As this information is provided to us by our shipping agents, customers may submit another request for further clarification. We are not liable and/or responsible for any losses or damages that may arise given such an occurrence. If you have questions about the delivery of your purchase, an Gerovital.net online personal customer suport agent will be pleased to assist you via email at support@Gerovital.net .
Sales Tax and Custom & Duties
Customers are responsible for providing a full valid address, including apartment number and a phone number if applicable, for delivery. They are responsible for arranging mail forwarding if they are moving, and for putting a vacation hold if they do not anticipate that they will be at home when the package is due to arrive. Customers are entirely responsible for ensuring the receipt of the package, and www.Gerovital.net WILL NOT BE RESPONSIBLE for returned orders due in part by customer negligence.
Given the fact that www.Gerovital.net ships worldwide, we do not charge federal, state, local or county taxes on online transactions. However, it is the customer’s responsibility to ensure proper payments as required by applicable laws.
Therefore, please note that your on-screen transaction total DOES NOT reflect any estimated local taxes. The actual sales tax should be calculated by you when your order is shipped. The customer is also responsible for all customs and duties at the point of entry into the country of destination.
All purchases are shipped with one of our shipping agents. Orders are processed and delivered Monday through Friday, excluding holidays. Your orders’s delivery process usually takes between www.Gerovital.net cannot be responsible for unanticipated and 3 weeks depending on the carrier that you choose for delivery and the country that the order is shipped to. However, as some delays may occur due to the carrier, please be patient and, if that is the case, please contact us by email at contact@Gerovital.net.
Refund and Exchanges
www.Gerovital.net wants to ensure your continued satisfaction. For our online purchases, we are able to accept merchandise not used for a refund or exchange when accompanied by the original sales invoice and only if the products you ordered are sent back to our official address.
Customers MUST contact our customer services via email contact@Gerovital.net within 10 business days from the date of delivery. Additionally, all products must be returned to us at your expense within the 10 business days from the date of delivery. Our return address can be obtained from contacting our customer services or from the Contact section of our website. In returning your merchandise, you are required to obtain a tracking number from the shipping agent and provide us with this information. Any returns without a tracking number or requests made past the expiration period will not be honored unfortunately.
Unacceptable reasons for a refund or exchange may encompass, but is not limited to, the following:
* Color(s) of the merchandise are darker/lighter than displayed
* Merchandise had minor color differences from the picture
Easy-to-follow instructions for returning merchandise will be provided by a customer services support staff after receiving your contact. However, in order to avoid such a stage, clients are advised to clarify unclear issues before placing any orders. Please ask any questions you may have before ordering to prevent any potential problems. Every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed.
If you wish to cancel or modify your order, please send an email as soon as possible to contact@Gerovital.net. We will make every effort to accommodate your request. However, once a product has left our premises for processing and shipping, the purchase cannot be cancelled or modified. In this case, please refer to our return policy and return your purchase once you have received it. If you would like to purchase a different product, please visit our website or contact an www.Gerovital.net online customer support representative through email at contact@Gerovital.net.
For additional assistance concerning our online store or your online purchase, please feel free to contact us via email at contact@Gerovital.net. We will answer all your email inquires in max 48 hours. We are also available over the phone Monday to Friday, from 9am to 6pm CET.
www.Gerovital.net is the property of Mad House Invest, a Romanian company registerd in Bucharest (VAT number: RO18051040)